Diamond ICQ Limited Return Policy
At Diamond ICQ Limited, we want you to be completely satisfied with your purchase. We understand that buying diamond jewellery online can be a big decision, and we're here to make sure you have a positive experience.
This policy outlines the conditions under which you can return your diamond jewellery purchase from live.diamondicq.com.
Eligibility for Return:
Items that are damaged or missing upon arrival are eligible for a refund within 21 days of delivery.
Items Not Eligible for Return:
Any jewellery that shows signs of wear, damage, or alteration.
Customized or personalized jewellery pieces.
Items purchased on sale or clearance.
Items picked up in-store, no refunds will be provided.
Return Process:
Contact Us: Initiate a return by contacting our customer service team within 7 days of receiving your order.
Securely Pack and Ship: Pack the unworn, undamaged jewellery in its original packaging with all tags and certificates.
Return Shipment: Return the jewellery back to the Diamond ICQ address. You are responsible for the cost of return shipping.
Refunds:
Upon receipt and inspection of the returned jewellery, we will issue a full refund to the original payment method within 10 business days. Refunds may be subject to a restocking fee. Shipping charges will not be refunded.
